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SLICFiber® Expands Network Capacity Tenfold Through Strategic Integration With Westelcom

Written by Deirdre Forcier on . Posted in Uncategorized. No Comments on SLICFiber® Expands Network Capacity Tenfold Through Strategic Integration With Westelcom

Major Investment Enhances Reliability and High-Speed Connectivity Across the Adirondacks and North Country

Nicholville, NY – May 1st, 2025 –SLICFiber® is proud to announce the completion of a major network upgrade following its strategic acquisition of and integration with Westelcom. The result of this investment has been significantly enhanced network redundancy and as much as a tenfold increase in network capacity.  SLICFiber®’s 100% fiber optic network now supports faster speeds, greater reliability, and stronger performance to homes and businesses across dozens of counties from the Capital Region across Upstate New York and into Montreal.

Delivering Leading-Edge Upload and Download Speed and Dependability

The all-fiber network now also includes private connections to Microsoft, Amazon, and Google’s Cloud platforms, ensuring direct access to enterprise-grade cloud solutions and streaming services.  “Nearly anything that households and businesses need to do that requires connectivity can now be done faster and more reliably with SLICFiber®”, said Brad Pattelli, the SLICFiber® Chief Executive.

Empowering Economic Growth and Connectivity

The expanded network capacity is a game-changer for residents, businesses and institutions throughout the Adirondack and North Country region. It will directly support economic development, attract high-tech businesses, and meet the growing demand for high-bandwidth connectivity.

With these enhancements, SLICFiber® continues to invest in underserved communities, to provide local customer care that treats you like family, and to solidify its position as Upstate New York’s fastest-growing Internet service provider.

Strengthening Local Communities & Businesses

This expansion supports families, schools, businesses, healthcare facilities, and municipalities by ensuring they have access to fast, dependable Internet. Whether for remote work, online learning, telehealth, or entertainment, SLICFiber®’s upgraded network provides the speed and reliability people need in their everyday lives.

Leadership Perspective 

Kevin Lynch, Chief Operating Officer SLICFiber® emphasized the significance of this milestone:

“This substantial investment in our 100% fiber optic network positions SLICFiber® as the leader in delivering fast, reliable broadband access to both households and businesses across Upstate New York.  By realizing the synergies of our combined organization, we have been able to leverage our respective strengths to further support our commitment to our mission-critical customers.

Paul Barton, Chief Relationship Officer of SLICFiber® added:

“We are excited to introduce our customers to this next-generation network. Beyond speed and reliability, our focus remains on exceptional customer care to our municipal, education, healthcare, small businesses and residential customers alike. This network upgrade is just the beginning. Stay tuned for new and even more exciting announcements as we continue expanding and enhancing our services.”

About SLICFiber®

SLICFiber® is a rapidly expanding, 100% fiber-optic telecommunications provider headquartered in Nicholville, NY and with offices in Watertown and Plattsburgh, NY.  The company serves both residential and commercial markets, bridging the digital divide in rural and underserved regions of New York and surrounding areas.

At SLICFiber® our employees are at the heart of our mission.  Our company and our customers benefit from hundreds of years of collective experience in delivering innovative and reliable telecommunications services across the New York region. Our culture is collaborative and knowledge-sharing, encouraging growth and excellence. 

At SLICFiber® we believe our success is built on and earned by exceeding customer expectations through open communication and a commitment to doing things the right way.

For more information or to learn about our Referral Agent Program or our Winner Winner Program, visit www.slicfiber.com  or call our customer care team at 833-301-7542.

Media Contact:

Tony Lent | Chief Growth Officer, SLICFiber

📧 alent@slicfiber.com

📞 248-974-5428

Teo Unified Communications

Teo UC Releases Major Software Update

Written by Deirdre Forcier on . Posted in Uncategorized. No Comments on Teo UC Releases Major Software Update

Everett, WA – Teo, a Westelcom Unified Communications (UC) platform solution, recently announced the completion of its “Royale Project”, a major upgrade on the platform, completing a full refresh of user and administrator interfaces. 

The original Teo UC interfaces were built on legacy technologies, with limited support for mobile devices and modern browser features. While fully featured and capable, it was built with specific targets for where and when it would be used. While Teo had built and deployed HTML5 based interfaces starting in 2020, all versions prior to Royale still included a full version of the legacy portal as well. The expectations and requirements of users have changed since the original Teo UC interface was designed in 2009. While Teo was building new portals to provide better support for mobile, enhanced features, and more performant interfaces, the need to support the legacy portal at the same time constrained what they could offer and support.  

The Royale upgrade (Version 5.60) is the first UC release without any legacy interfaces, allowing for enhanced performance, accessibility, and capabilities. System configuration features, including time settings, email notifications, and security settings are now managed independently from one another, allowing for easier changes that are less likely to be service impacting. New features include a SIP interface making it easier to manage independent SIP trunk configurations.  Time, security, and notification settings can now be managed independent of the network configuration with a new dedicated screen for managing users not associated with an extension. 

“While this update provides improvements for all users of Teo UC systems, the features in this update will be especially impactful for partners and customers using our on-premises solutions. ” states Garrett Allen, Director of Product for Teo UC.

  • Teo Unified Communications

Westelcom will be holding weekly Teo UC training sessions for partners to learn more about the platform and become subject matter experts when selling it. 

Please contact Deirdre MacNerland with any questions or to be added to the weekly training sessions.

Marketing Director  

dmacnerland@westelcom.net 

Westelcom and Gradient Cyber Join Forces to Secure Customers’ Digital Transformation Efforts and Mission Critical Communications

Written by Benji Smith on . Posted in Uncategorized. No Comments on Westelcom and Gradient Cyber Join Forces to Secure Customers’ Digital Transformation Efforts and Mission Critical Communications

The partnership enables customers to assess their IT cyber risks and outsource 24/7 security operations as a service to protect their digital transformation efforts and IT operations against disruption.

DALLAS, TX – January 11, 2022 – Cybersecurity concerns have never been higher than they are today due to digital transformation efforts in industries like healthcare, education, government, financial, and even non-profits and small businesses. Gradient Cyber, a leading provider of cybersecurity and security operations as a service (SOCaaS), today announced a strategic business partnership with Westelcom. The partnership brings together Gradient Cyber’s 24/7 SOCaaS capabilities with Westelcom’s mission-critical business telecommunications services delivering turnkey solutions to help customers design, deploy, operate, and protect their networks safeguarding their business operations from unexpected disruptions.

With the combined solutions portfolio, Westelcom becomes a 24/7 trusted security advisor speeding customer digital transformation efforts, reducing unplanned operational downtime, and continually monitoring critical communications infrastructure for cybersecurity anomalies and breaches.

“This partnership is a perfect fit for both companies as Westelcom moves to offer a comprehensive cybersecurity portfolio to their customers,” explains Steve Chappell, Chief Executive Officer, Gradient Cyber. “Twenty-four by seven security operations are a mission-critical capability that companies must adopt as their businesses become almost one hundred percent reliant on their digital communications infrastructure.”

“We are excited to partner with a first-class company like Gradient Cyber,” said Paul Barton, President, Westelcom. “Together we will provide vital security services to our partners and their end customers.”

Gradient Cyber offers reseller and MSSP programs that provide partners with a competitive monthly residual compensation structure along with product training, joint business plan mapping, collaborative marketing efforts, and comprehensive pre- and post-sales support.

About Gradient Cyber

Gradient Cyber is a trusted cybersecurity partner operating primarily across the United States and specializing in small and mid-market enterprises concerned about cybersecurity but lacking the staff to give it the attention it deserves. For a fraction of the cost of hiring one cyber analyst our cybersecurity team is on the job 24/7 to improve your security, so you don’t have to think about it anymore. We’ll tell you what you need to know, what needs to be done, and eliminate the noise. Gradient Cyber is the only SOCaaS partner improving your security using 24/7 cybersecurity expertise, a SecOps delivery platform for threat detection across your IT infrastructure ‘swim lanes’, and diagnostics to strengthen your security posture even when there are no threat alerts. Learn more at https://www.gradientcyber.com. Follow Gradient Cyber: Blog and LinkedIn.

Gradient Cyber Media Contact: Roark Pollock, rpollock@gradientcyber.com.

About Westelcom

Westelcom is a New York based telecommunications provider that offers mission-critical business communication services over their fiber network in upstate New York and nationally through a diverse blend of partners. The company offers traditional services like SIP/PRI/POTs/Long Distance, dedicated internet access, broadband, colocation, and web hosting and also provides managed services like SD-WAN along with more current solutions like UCaaS,  UC, and collaboration solutions. As a leading carrier of telecommunications services, Westelcom has extensive expertise in serving the health care and education industry to include providing managed internet services to multiple regional telemedicine networks in New York, regional hospitals, and medical facilities along with several school district locations. Their Mission is to exceed customers’ expectations by providing excellent customer experience in communications solution design, delivery, and support. Westelcom can be reached at www.westelcom.com or 866.482.5427.