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Our Company

Positive. Measurable. Involved.

Westelcom has been an integral part of the Northern New York landscape for over 35 years and understands the importance of a strong community and is committed to donating a large portion of their net profit back to various Northern New York causes, businesses and organizations each year.

Westelcom connects on a whole new level and believes that our success is directly tied to the communities we serve. Our leadership team and employees are active in and around most Northern New York communities representing Westelcom’s dedication as a strong corporate citizen with deep seated roots in community contribution and volunteerism.

At Westelcom, we believe in doing what other telecommunications companies are unwilling to do and our vision is to be great at designing, delivering, and supporting mission critical communications solutions to our customers by:
  • Constructing our network with multiple levels of redundancy and protection
  • Taking the lead with solving communications challenges for our customers
  • Providing solutions rather than selling products and services
  • Seeking to understand our customers and their needs
  • Designing our customers solutions with added reliability and redundancy
  • Working with our partners to provide the best possible solution to our customers
  • Providing our customers with realistic installation schedules and timelines
  • Communicating frequently and openly with our customers
  • Performing thorough site surveys
  • Pre-programming/configuring our customer’s equipment prior to installation
  • Practicing and following customer centric installation processes
  • Clearly communicating any potential installation delays with our customers
  • Pro-actively monitoring our customers networks
  • Being responsive to our customer’s troubles and taking ownership of the trouble
  • Providing clear communication procedures and tools to our customers
  • Monitoring our customers connections and pro-actively addressing any troubles
  • Providing customers direct insight into their network connectivity
  • Continually communicating with customers until their issues are resolved
  • Taking accountability and the lead to resolve issues for our customers
  • Working with other vendors on our customers behalf
  • Bringing the proper resources to bear on issues as quickly as possible

Some of the organizations and businesses that Westelcom supports include:

  • American Heart Association
  • Adirondack for Kids
  • American Cancer Society
  • Disabled Persons Action Organization
  • Operation Yellow Ribbon
  • Samaritan Foundation
  • North Country Children’s Home
  • Plattsburgh Little League
  • Seton Academy
  • Jefferson Leadership Institute
  • The United Way
  • The Red Cross
  • Fort Drum Regional Liaison Organization
  • Chazy Youth Hockey
  • Thousand Islands Youth Hockey
  • Jefferson County Historical Society
  • NYS Troopers Foundation for the Troops
  • Chamber of Commerce (Malone, Watertown, North Country, Elizabethtown, Westport, Clayton)
  • Ballard Park Foundation
  • North Country SPCA
  • Westport Heritage House
  • Essex County Fair
  • Adirondack Harvest Festival
  • Whallonsburg Grange
  • River Hospital
  • JCC
  • ARC
  • Beekmantown School scholarship
  • Chazy Central School scholarship
  • Westport Central School scholarship
  • Citizen Advocates, Inc.
  •  Elizabethtown Kiwanis Club
  • Northern NY Builders Exchange
  • ADK Equestrian Club
  • Watertown Lyric Theater
  • CNY Composite Mountain Bike Team