Our Company

Positive. Measurable. Involved.

Westelcom has been an integral part of the Northern New York landscape for over 35 years and understands the importance of a strong community and is committed to donating a large portion of their net profit back to various Northern New York causes, businesses and organizations each year.

Westelcom connects on a whole new level and believes that our success is directly tied to the communities we serve. Our leadership team and employees are active in and around most Northern New York communities representing Westelcom’s dedication as a strong corporate citizen with deep seated roots in community contribution and volunteerism.

At Westelcom, we believe in doing what other telecommunications companies are unwilling to do and our vision is to be great at designing, delivering, and supporting mission critical communications solutions to our customers by:

Constructing our network with multiple levels of redundancy and protection
Taking the lead with solving communications challenges for our customers
Providing solutions rather than selling products and services
Seeking to understand our customers and their needs
Designing our customers solutions with added reliability and redundancy
Working with our partners to provide the best possible solution to our customers
Providing our customers with realistic installation schedules and timelines
Communicating frequently and openly with our customers
Performing thorough site surveys
Pre-programming/configuring our customer’s equipment prior to installation
Practicing and following customer centric installation processes
Clearly communicating any potential installation delays with our customers
Pro-actively monitoring our customers networks
Being responsive to our customer’s troubles and taking ownership of the trouble
Providing clear communication procedures and tools to our customers
Monitoring our customers connections and pro-actively addressing any troubles
Providing customers direct insight into their network connectivity
Continually communicating with customers until their issues are resolved
Taking accountability and the lead to resolve issues for our customers
Working with other vendors on our customers behalf
Bringing the proper resources to bear on issues as quickly as possible

Some of the organizations and businesses that Westelcom supports include:

American Heart Association
Adirondack for Kids
American Cancer Society
Disabled Persons Action Organization
Operation Yellow Ribbon
Samaritan Foundation
North Country Children’s Home
Plattsburgh Little League
Seton Academy
Jefferson Leadership Institute
The United Way
The Red Cross
Fort Drum Regional Liaison Organization
Chazy Youth Hockey
Thousand Islands Youth Hockey
Jefferson County Historical Society
NYS Troopers Foundation for the Troops
Chamber of Commerce (Malone, Watertown, North Country, Elizabethtown, Westport, Clayton)
Ballard Park Foundation
North Country SPCA
Westport Heritage House
Essex County Fair
Adirondack Harvest Festival
Whallonsburg Grange
River Hospital
JCC
ARC
Beekmantown School scholarship
Chazy Central School scholarship
Westport Central School scholarship
Citizen Advocates, Inc.
Elizabethtown Kiwanis Club
Northern NY Builders Exchange
ADK Equestrian Club
Watertown Lyric Theater
CNY Composite Mountain Bike Team