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Watertown, NY, April, 12, 2021 

Westelcom, formerly a regional N.Y state communications provider and more recently national provider of mission-critical  communications solution, announced their direct-routing capability to Microsoft Teams. This new capability enables organizations to scale and deliver work-from-anywhere in a hybrid remote worker environment.  Westelcom Business Voice for Microsoft Teams delivers an enterprise-class and easy-to-administer global voice solution for IT leaders while keeping the Microsoft Teams experience unchanged for end users. 

As the business landscape continues to evolve, driven by a rise in demand for remote and mobile working opportunities, solutions like Microsoft Teams have never been more prevalent.  Companies have seen the value of having collaboration tools at the center of their communication stack, but Teams isn’t just a place to chat and share files. Business leaders are also looking for a way to combine their Teams experience with business phone demands too.  

Westelcom Business Voice for Microsoft Teams is a powerful integration between Westelcom’ s cloud-native Business Voice and the Microsoft Teams collaboration platform. It allows users to optimize productivity with seamless calling from within the Microsoft Teams application via Westelcom’ s cloud-based, direct routing integration. Features and benefits of Westelcom’ s Business Voice for Microsoft Teams include: 

  • Make and receive calls using Microsoft Teams Softphone Via Mobile & Desktop Clients 
  • Call Extensions & PSTN Numbers Using Teams Dialpad 
  • Receive Calls From PSTN 
  • Use all call handling features available in Teams platform 
  • Click To Dial From Microsoft Apps For Team Users 
  • Supports Speed Dials, Contacts & Call History 
  • Eliminate on-premises equipment  
  • Benefit from built-in security and control 
  • Reduce or increase the number of lines you need month to month 
  • Consolidate your conferencing tools 
  • Give your employees a consistent user experience 

Westelcom’s Business Voice for Microsoft Teams can be leveraged on any PC, Mac, or mobile device. Designed to ensure businesses have everything they need for effortless communications, the Professional Bundle for Microsoft Teams allows companies to maximize their investment with Microsoft Teams. 

“This will enable organizations to operate in the post-Covid environment seamlessly tying together remote workers and offices with Voice, Video, Data collaboration capabilities” stated Paul Barton, Westelcom President.

“Microsoft Office 365 is prevalent in the work force. We are excited to be able to combine our voice services and integrate with teams to enhance communication and extend our capabilities.”

Eric Svenson, Vice President of Carrier Engineering and lead of product roll-out.