C U R R E N T  

J O B   V A C A N C I E S

**To apply for one of our job openings, please complete the form below**

Solutions Engineer (Remote – US)

The Solutions Engineer is instrumental in onboarding and supporting new B2B clients who buy VoIP termination/origination (DID and outbound SIP) for call centers and resellers. Supports our clients with issues related to Data and Voice networks. S/he will work closely with Engineering and our Customer Success Account Managers to provide an exceptional level of customer service.

Qualifications:

  • Bachelor’s Degree in an IT field with three years of relevant work-related experience or High school diploma (or equivalent) with five years of relevant work-related experience and technically relevant certifications: Microsoft Certified Systems Engineer (MCSE) and/or Novell Certified Network Engineer, Cisco (CCNA, CCNP) Linux, SIP, Security, etc.

  •  1 – 3 years of Sales Experience

  •  1 – 3 years of experience working with VoIP

  • Experience with configuring Hosted/Cloud PBX systems

  • Knowledge of IP Routing and Telephony

  • Must have prior experience in an IT support or engineering based in telecommunications, computer science, or other telecom related discipline

  • Prior experience in a customer facing role delivering customer solutions

  • Project Management and Proposal writing experience is strongly preferred

  • Personable, outgoing, and customer service oriented

  • Willingness to learn and grow

  • Strong analytical, problem solving and interpersonal skills

  • Excellent oral and written communication skills

  • Ability to adapt quickly to changing/competing priorities in a dynamic troubleshooting environment


Communications Technician (Watertown, NY)

The Communications Technician is responsible for installing and maintaining customer solutions including Hosted Voice Services, SIP/PRI solutions as well as managed services.

Qualifications:

  • High School Diploma or GED (Bachelor’s Degree Preferred)

  • Provisioning, deploying and supporting Hosted PBX, SIP, and analog voice services

  • Provide pre-sales Engineering support for customer solutions

  • Participate in a 24×7 on-call rotation

  • Support customer deployments both onsite and remotely

  • Develop network customer deployment documentation

  • Demonstrate thorough communication

  • Regional Travel: 25 – 50%

  • Other duties as assigned


Construction Technician I (North Country/Upstate, NY)

The Construction Technician I is responsible for the installation, maintenance, and documentation of aerial and underground communication cables and customer service entrances.

Qualifications:

  •  High School Diploma or GED

  • Excellent interpersonal, analytical and communications skills

  • Ability to work independently and multitask

  • Ability to work 18 feet or higher above ground

  • Ability to distinguish between colored wires

  • Must be able to frequently work out of town, after hours and respond to weekend call outs

  • 2 or more years’ experience in telecommunications construction preferred

  • Valid driver’s license required

  • CDL license preferred

  • Bucket truck and Line truck certified preferred

  • Pole Climbing certificate preferred

  • Flagger Certification preferred

  • OSHA 10 – General Industry preferred

  • Fiber optic services experience preferred


Network Operations Center (NOC) Technician  (Watertown, NY; Plattsburgh, NY or Mukilteo, WA)

Installation, repair and support of voice, data, and networking services.  Monitoring of the network and responding to customer inquiries from the NOC.  The NOC Technician is also responsible for assisting the Network Administrators and Engineers with maintenance of the Network Operations.  This position includes provisioning of new services and responding to service requests and escalated customer troubles.

Qualifications:

  • High School Diploma or equivalent

  • Computer and networking skills in a business environment

  • Excellent interpersonal, analytical and communications skills

  • Ability to work independently and multi task

  • Four years experience in the telecommunications/IT field preferred

  • Server and database experience preferred

  • Fiber optic services experience preferred

  • Network + (CompTIA), Cisco & Microsoft Certifications preferred


Outside Plant Construction Foreman (North Country/Upstate, NY)

We have an immediate opportunity for an Outside Plant Construction Foreman who is a Hands-on leader in building aerial and underground fiber optic outside plant. Responsibilities include heavy equipment operation, directional boring, trenching, fiber splicing, utility pole framing, cable installation and service activation.

Qualifications:

  • Minimum of 4 years of supervisory experience in a construction/industry related environment

  • Bachelor’s degree strongly preferred or relevant education and experience

  • OSHA 10-Hour General Industry certification within past 5 years required

  • Must hold a valid driver’s license and may be required to obtain a CDL

  • Strong verbal and written communication skills are required and must be able to effectively communicate with crew

  • Must be adept at planning and organizing

  • Must be able to read and perform basic mathematical computations

  • Specific vision abilities required by this position include close vision and the ability to adjust focus and to identify basic colors of fiber strands

  • Must be physically able to repetitively lift and carry at least 50 lbs. on a regular basis and at times be able to lift up to 75 lbs.

  • Out of town and overnight travel is required

  • Flexibility in schedule is required to be able to work overtime and be on call as needed

  • OSHA 30-Hour General Industry certification within past 5 years preferred

  • Bucket truck and line truck certification preferred

  • Pole climbing certification preferred

  • Ability to consistently work in heights 18’ or more


Network Operations Engineer – Co-Op/Internship (Watertown, NY)

Responsible for operating, provisioning, maintaining, and troubleshooting the company’s integrated voice and data network.  Responsibility also includes maintaining high-level support for existing company voice/data products and services.

Essential Functions:

  • Operate, provision, maintain, and troubleshoot all aspects and components of the network.

  • Provide training and guidance to Network Administrators and Network Operations Center Technicians.

  • Participate in professional activities to keep abreast of technical development within the Telecommunications field.

  • Provide pre-sales Engineering support for medium to enterprise customer solutions.

  • Provide reports to Network Operations Manager on network performance, capacity, growth, and engineering analysis.

  • Solely or assisting Network Architect with design and implementation of new network elements & products.

  • Support Network Administrators and Network Operations Center Technicians with escalated troubles.

  • Develop network documentation, Methods of Procedure, Standard Operating Procedures and schedules as required.

Qualifications:

  • Junior/Senior status pursuing a Bachelor’s Degree in an IT field with three years of relevant work-related experience preferred.

  • Ability to work independently and travel between site locations.

  • Excellent analytical and communication skills.

  • Must have experience, training, or exposure to the following: networking (routing/switching), telecommunications switching, multiplexors, digital cross-connects, voice and data network design, network provisioning, and troubleshooting.

  • Firm understanding of the PSTN (Public Switch Telephone Network).

  • Basic electricity training.

  • At least two years telecommunications experience preferred.

  • Central Office Switch experience preferred.

  • Lucent Switching and Translations experience preferred.

  • Experience with outside plant construction preferred.


Please fill out the form below to apply for any of the above vacancies.

 Westelcom is an Equal Opportunity Employer, M/F/D/V.